Shipping Policy

Last updated: September 27, 2026

Thank you for shopping with ClickSell! We aim to provide a smooth and reliable delivery experience for our customers across Pakistan.

Please read our Shipping Policy to understand how orders are processed and delivered.

1. Delivery Areas

ClickSell aims to deliver products across Pakistan, subject to courier service availability.

Delivery to certain remote areas may be limited or unavailable depending on the courier's coverage.

2. Order Processing Time

Orders are generally processed within 1–3 business days after placement and confirmation.

We may contact customers by phone or WhatsApp to confirm their Cash on Delivery orders before dispatch.

Orders placed on weekends or public holidays may take additional time to process.

3. Estimated Delivery Time

Our estimated delivery time is:

• Major cities: 3–7 business days.
• Other areas: 5–10 business days.

These are estimates only. Actual delivery times may vary depending on the customer's location, product availability, supplier processing, and courier services.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated to the customer before the order is finalized.

If free shipping is offered on a product or order, the applicable offer will be displayed on our website or communicated to the customer.

No additional shipping charges will be requested without informing the customer.

5. Cash on Delivery

ClickSell offers Cash on Delivery (COD) on eligible orders.

Customers are required to pay the order amount to the courier at the time of delivery.

Please ensure that someone is available at the provided delivery address to receive and pay for the order.

6. Tracking Your Order

Once your order has been dispatched, tracking information may be shared through SMS, WhatsApp, or another available communication method.

You can contact our support team if you need assistance with your order status.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate delivery address and contact number.

If a delivery fails because of an incorrect address, an unreachable phone number, or the recipient being unavailable, the courier may attempt redelivery or return the parcel to the sender.

Additional delivery charges, if applicable, will be communicated to the customer before arranging another delivery.

8. Delayed or Lost Shipments

Although we work with suppliers and courier partners to deliver orders on time, delays may occur due to weather conditions, public holidays, courier issues, or other circumstances beyond our reasonable control.

If your order is significantly delayed or appears to be lost, please contact us so we can check its status and assist you.

9. Damaged or Incorrect Deliveries

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of receiving your order.

Please provide your order number and clear photos or videos of the issue where possible.

Returns and refunds will be handled according to our Return and Refund Policy.

10. Contact Information

For shipping questions or delivery assistance, contact us:

Store Name: ClickSell

Website: https://clicksell.online

Email: clicksell07@gmail.com

WhatsApp: 03414172403

We appreciate your trust in ClickSell and thank you for shopping with us!