Refund policy

Return and Refund Policy

Last updated: September 27, 2026

At ClickSell, we want our customers to have a smooth and satisfactory shopping experience. Please read our return and refund policy before placing an order.

1. Return Eligibility

You may request a return if:

  • You receive a damaged or defective product.
  • You receive a wrong product or an item different from what you ordered.
  • Your product has missing parts or accessories that were included in the order.

Products must be unused and returned with their original packaging, tags, and accessories, where applicable.

Some products, such as personal care or hygiene items, may not be eligible for return once opened, unless they arrive damaged, defective, or incorrect.

2. Return Request Period

Please contact us within 3 days of receiving your order if you want to request a return or report a problem.

To request a return, contact us through:

Please provide your order number, a description of the issue, and clear photos or videos of the product if it is damaged, defective, or incorrect.

3. Return Approval

Our team will review your request and inform you whether it is approved.

Please do not send any product back before receiving return instructions from our team.

Approved returns must be sent according to the instructions provided by ClickSell.

4. Refund Policy

If your return is approved, we will arrange a refund according to the circumstances of the order.

For Cash on Delivery orders, refunds will be arranged through an agreed payment method after the return is approved and the returned product has been checked, where applicable.

Refund processing time may depend on the return process and the payment method used.

Shipping charges, if any, will be handled according to the circumstances of the return and applicable law.

5. Damaged, Defective, or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery.

We will review the issue and may offer a replacement, return, or refund, depending on product availability and the circumstances.

Please keep the product and its packaging until your request has been reviewed.

6. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Orders that have already been dispatched may not be eligible for cancellation. In such cases, please contact our support team for assistance.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Store: ClickSell
Website: https://clicksell.online
Email: clicksell07@gmail.com
WhatsApp: 03414172403

We will do our best to assist you with your concerns.